GDPR? Yes. We're compliant!
You can read about our GDPR stance, DPA agreements, and product updates that enable you to be GDPR compliant with KickoffLabs here.
Privacy Shield? Yes - We're certified.
We love bribing government officials at multiple agencies for certificates. :) We're both EU-US and Swiss-US framework approved. Click here for proof
What kind of support can I expect?
The best! We believe that any technology can be copied. It's much harder to copy a customer experience. Contact us anytime for any reason.
Can I upgrade or downgrade any time?
Yes. If you realize you need a higher or lower plan, you can change at any time. If you upgrade from a lower to a higher plan you will be charged the prorated amount for the remainder of the current billing cycle.
How do I cancel service?
You can cancel any time from your account management page.
What's the refund policy?
We offer a 30 day refund policy from the day you are charged. Refunds may not be issued if you collect over 500 leads or generate over 500 uniques.
What is a "unique"?
A unique is a person that views a Kickofflabs powered form, an API call to our service, or an email sent from your campaign(s).
What if I go over the number of uniques allowed in my plan?
Monthly plan accounts will be automatically upgraded to the plan that includes the number of views you need based on the usage. Annual or semi-annual plans will be billed monthly for overage fees of $150 per 100,000 uniques if you go over your allowance of uniques.
What if I need more uniques than the Enterprise plan?
You'll be charged $150 per each additional 100,000 uniques per month required. Contact us to lower that rate with a custom enterprise agreement.
What form of payment do you accept?
We accept most Visa, Mastercard, and American Express cards. We can arrange for pre-paid plans via PayPal if you need an alternative form of payment.
When will I be charged?
You will be billed as soon as you upgrade. However, we will issue a full refund for any reason during the first 30 days.
What if I have more questions?
Use the get help button on your left or email support@kickofflabs.com.