GDPR? Yes. We're compliant!
You can read about our GDPR stance, DPA agreements, and product updates that enable you to be GDPR compliant with KickoffLabs here.
Privacy Shield? Yes - We're certified.
We love bribing government officials at multiple agencies for certificates. :) We're both EU-US and Swiss-US framework approved. Click here for proof
What kind of support can I expect?
The best! We believe that any technology can be copied. It's much harder to copy a customer experience. Contact us anytime for any reason.
Can I change plans or cancel at any time?
Yes. If you realize you need a higher or lower plan, you can change at any time from your account management page. If you upgrade from a lower to a higher plan you will be charged the prorated amount for the current billing cycle.
What's the refund policy?
We offer a 30 day refund policy from the day you are charged. Refunds may not be issued if you collect over 50 leads.
When will I be charged?
You will be billed as soon as you upgrade. However, we will issue a full refund for any reason during the first 30 days.
What if I go over the leads allowed per month?
Your plan will be automatically upgraded to the plan that includes leads required based on the usage. Annual or semi-annual plans will be billed monthly for overage fees of $8 per each 1,000 leads if you go over in a given month.
What if I need more leads than the Enterprise plan?
You'll be charged $8 per each additional 1,000 leads per month required. Contact us to lower that rate with a custom enterprise agreement.
What if I have more questions?
Use the get help button on your left or email firstname.lastname@example.org.